Client Heartbeat is a customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.
Client Heartbeat gained higher response rates ( on average 60% survey response rates ). Client Heartbeat's goal is to give their clients the tools they need to identify unhappy customers and improve customer satisfaction within their business.
Implementing these new features Client Heartbeat’s client’s gained higher response rates on their surveys, gave client’s an easy way to display positive testimonials on their websites, and notifications when a customer was at risk. Also, Client Heartbeat customers are able to gauge and benchmark their performance against others in their industry.